Terms of Purchases

The Official HP Online Shop in GreeceContact HPTerms of PurchasesPurchasing TermsPurchasing Terms and ConditionsApplicationThese "Purchasing Terms and Conditions" together with the "Terms of Use" and "Transaction Security" apply to every sale of products or services (hereinafter "Products or Services") carried out a) by the company under the name "WEST NEXT SINGLE-MEMBER SOCIETE ANONYME" and the distinctive title "WEST NEXT SINGLE-MEMBER S.A." based in Kifissia, Attica, at 22 Thivaidos Street, with TIN: 803018780 (General Electronic Commercial Registry No: 187526701000) (hereinafter the "Company") through its online store, www.hpshop.gr (hereinafter "Online Store"), for which it has received specific authorisation from the company under the name HP Inc. (hereinafter the "Supplier"), and which constitute the entire binding agreement between the COMPANY and its customers.A) Purchases from WEST NEXT DISTRIBUTION SINGLE-MEMBER S.A.1. Create Account/ Quick Guest CheckoutEach User of the Online Store (hereinafter "User" or "Customer") has the ability to create a personal account, through which they can submit their online orders. To create an account on the Online Store, the User's full name, email address, and mobile phone number are required. Alternatively, the User can make purchases through the "Continue as Guest" option, without creating an account on our Online Store.2. Order. Submission and Acceptance2.1. Submission of online order - Offer to purchase goodsOrders for products and/or services are placed electronically by filling in and sending the special Order Form that can be found on the Online Store "hpshop.gr". Before submitting the order (checkout), the Customer is informed of the terms governing the sale of the products and/or services they wish to acquire through a special link, and subsequently selects the corresponding icon (indicator) "I have read and accept the Purchasing Terms and Conditions" and the "Terms of Use"to activate it. By selecting this option, the Customer explicitly and unconditionally declares that before submitting their order, they have been informed, in a clear and understandable manner, of the following:2.1.1. The main characteristics of the products they ordered, as these are described on the pages of the Online Store. The Customer is required to check every relevant characteristic before submitting their order, so that they are in no doubt regarding the characteristics and properties of the products and/or services ordered. The COMPANY shall bear no liability in the event that the Customer has not been adequately informed of the above.2.1.2. The identity, address, phone number, and email address of the COMPANY supplying the products and/or services ordered.2.1.3. The total price of the products and/or services ordered, including VAT, any other tax, and all additional shipping, delivery, or postal charges, as well as any other expense. Where these charges cannot reasonably be calculated in advance, the Customer is informed that such additional charges may apply in the order details (order form) and the Customer must be informed before submitting the order. If any additional charges or other expenses were not made known to the Customer before submitting their order, or if they could not be calculated at the time of the order and were not communicated to the Customer by phone before the order confirmation, then these shall not be borne by the Customer without their prior express consent. Specifically, the prices of the products and/or services indicated in the Online Store are final (including the applicable VAT). The aforementioned final prices of each product and/or service indicated in the Online Store do not include shipping costs, which are calculated at a later stage of the ordering process based on the area and the weight of the order.2.1.4. The cost of using the means of distance communication for the conclusion of the contract, when this is calculated on the basis of a charge other than the basic tariffs.2.1.5. The means of payment, delivery, execution, as well as the deadline within which the COMPANY undertakes to deliver the goods or provide the services.2.1.6. Any delivery and payment method restrictions.2.1.7. The conditions, exceptions, time limit, and procedure for exercising the right of withdrawal, as well as the Customer's obligation to bear the direct cost of returning the products to the COMPANY in the event of withdrawal.2.1.8. In the event that the Customer exercises the right of withdrawal after having made use of the service, they must pay a reasonable cost to the COMPANY.2.1.9. Where the information about the right of withdrawal is not provided in accordance with the Law, the withdrawal period shall expire 12 months following the end of the initial withdrawal period.2.1.10. The existence of the COMPANY's liability for real defects and lack of agreed properties in accordance with Articles 534 et seq. of the Civil Code.2.1.11. Where applicable, the existence and terms of application of Customer support services, after-sales service, and commercial guarantees.2.1.12. Where applicable, the existence and terms of deposits of money or other financial guarantees (e.g., prepayment of price in case of pre-order, etc.) that the Customer is required to pay or provide, when requested by the COMPANY.2.1.13. Where applicable, any standard interoperability of digital content with hardware and software of which the COMPANY is aware or could reasonably be expected to be aware.2.1.14. Where applicable, the possibility of recourse to an out-of-court complaint and redress mechanism to which the COMPANY is subject, as well as the means of accessing it.2.1.15. The payment obligation upon submission of the order.Submitting the order to the COMPANY constitutes an offer to purchase the goods ordered and a declaration of acceptance of all charges set out in the order. If there is no notification or acceptance, the Customer is entitled to a refund of this payment.2.2. Confirmation of receipt of online order - Conclusion of saleThe order shall not be binding on the COMPANY until the Customer receives the confirmation from the COMPANY that the order has been accepted, as described below. The COMPANY is considered to have received the order as soon as the Customer receives the relevant notification of the order status marked as “Order Submission Confirmation”. The notifications as to the order status are displayed on the User’s screen and are sent via email to the contact email address entered by the User/Customer. The order status is updated continuously as and when changes occur during the processing of the order. The Customer is required to review the “Order Submission Confirmation” and immediately inform the COMPANY (within a maximum period of 2 hours from the time of receipt of the electronic notification marked as “Order Submission”) in writing of any errors, otherwise the details mentioned in the “Order Submission Confirmation” will be applied to the Sales Agreement.During the processing of each registered order, the availability stock for the products ordered is confirmed. In case the availability or the delivery time differs from that indicated on the product page, the Customer shall receive a relevant notification. Specifically, once the COMPANY has verified the availability of the product and confirmed that there are no errors in the Online Store regarding the pricing or the price of the products, their characteristics, etc., it shall confirm the acceptance of the order via email. The said email shall expressly confirm the content of the order, the total price, and the estimated delivery time of the order, as previously communicated to the Customer before the order was submitted. The order shall be deemed binding and the sale shall be deemed to have been concluded and to give rise to rights and obligations for the contracting parties (Customer - COMPANY) only upon the sending and receipt of the aforementioned email with the indication "Your order has been shipped" or "Your order is ready for shipment".The order status is updated continuously as and when changes occur during the processing of the Customer's order. The Customer is required to check the status of their order and immediately inform the COMPANY in writing of any error in the order; otherwise, the details mentioned in the Order Receipt Confirmation shall apply to the sale agreement. The Customer may also be informed about the progress of the order, either by phone at: 2113002287 (from a mobile phone) and 2113002287 (from a landline) (local call charge), or by email (to the email address: info@hpshop.gr) or electronically by clicking the following link https://www.hpshop.gr/en/track-order.Limitations of Liability: In accordance with the principles of good faith and fair dealing, the COMPANY is not obliged to accept any order and reserves the right to cancel and not to enter into any agreement of sale of products and/or services that, due to a typographical or computer error, are displayed on the Online Store with an incorrect price, i.e. a price lower or higher than the price applicable during the specific period of time. If a price error is found in respect of only some of the products ordered, the order shall remain valid and shall be executed properly in respect of the remaining products, while it shall be deemed not to have been concluded in respect of the products in which the error was found, except where the products included in the order are related, are intended to be used as a whole and operate together as a single unit, and the Customer declares that partial fulfilment of the order does not meet their needs or serve their interests, in which case the COMPANY shall be required to cancel the entire order. Any payments initiated or already executed shall be cancelled/ Any payments shall be refunded to the customer without undue delay, using the same method that the customer chose to make the payment.In the event of an incorrect shipment of products or services that were not ordered, their unconditional receipt or the failure to inform the COMPANY and return the products cannot be considered as consent, acceptance, or a declaration of intent to purchase them. In the event that the COMPANY requests the return of the products and the Customer fails to return them within a period of seven (7) calendar days, then this refusal shall constitute a declaration of intent to purchase the items, the order shall be deemed confirmed, and the Customer shall be obliged to pay their value.3. Product AvailabilityThe Customer is informed about the availability of the products through indications provided on the page of each product or service on the online store. The COMPANY reserves the right regarding the availability of its products should they not be available at the time of the order. In this case, the COMPANY reserves the right not to accept the order, in which case, the sale shall not be concluded. Any payments shall be refunded to the Customer without undue delay, using the same method that the Customer chose to pay for their order.The COMPANY shall notify the Customer, on each occasion, of the estimated delivery time for the product ordered, depending on the circumstances. In any case, the COMPANY undertakes to deliver the product ordered within thirty (30) days from the confirmation of the order receipt. However, the COMPANY reserves the right to notify the Customer in the event that circumstances arising subsequently render the product unavailable, or of a possible (new) delivery time if there are reasons for a delay in delivery. In this case, if the Customer deems that the delay renders the transaction no longer worthwhile, they shall be entitled to unilaterally cancel the order by a written statement (via email to info@hpshop.gr). Once the order has been cancelled and the sale agreement has therefore been terminated, the COMPANY shall be required to refund, without undue delay, all money paid to it by the Customer.Unavailability of part of an order: If only a part of the products ordered are unavailable, the remainder of the order shall be properly executed, unless the products of the order are related and are intended to be used as a whole, and the Customer declares that the partial execution of the order does not meet their needs or serve their interests, in which case the COMPANY shall be required to cancel the entire order.4. Shipping Terms and Conditions - Order Delivery4.1. Place of DeliveryDelivery to the place specified by the Customer: If the product is sent to the place chosen by the Customer, the product shall be delivered to an external partner - carrier, and the Customer shall be informed electronically that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. The Customer, not the COMPANY, shall be liable for any incorrect information entered by the Customer or for any resulting incorrect calculation of shipping costs. To receive the order, the Customer must show the external partner-carrier the order confirmation (order code) and the shipment notification as well as an official document verifying their identity (such as police identity card or passport). In the event that the partner-carrier cannot find the Customer to deliver the order, the order shall be delivered to any cohabitant. If the Customer wishes to authorise a third party to collect their order, then the authorised third party must present a specific authorisation to collect the order in question, duly certified by a Citizen Service Centre (KEP), the police or another Authority, as well as an official document necessary for identity verification (police identity card, passport, etc.).In view of the fact that after the receipt of the products, the risk passes to the Customer, the latter must inspect the products upon delivery, since, by signing upon receipt, they confirm that they have correctly received the products ordered. If the Customer fails to collect the product after receiving the shipment notification and despite the relevant notification from the carrier, the COMPANY reserves the right to withdraw from the sale.4.4. Transportation costs:Shipping costs for orders depend on the weight and the place of delivery. Therefore, provided that the delivery of the order is possible and the delivery is not to an excluded area, the following charges shall apply for product deliveries within the Greek territory:In the event that the delivery of the order is extremely difficult or impossible, the Customer shall be informed accordingly upon the finalisation of the order.4.5. Delivery TimeThe delivery time for the products and services sold shall be specified in the order, depending on availability, and shall be confirmed by the COMPANY upon acceptance of the order, and shall not exceed thirty (30) days from the conclusion of the sale, unless there is a special different agreement between the parties that is confirmed in writing by email.Force majeure: The COMPANY shall not be liable for any delays in the execution of the order (including delivery) that are due to events beyond the COMPANY's control, or to Force Majeure events, and therefore, the COMPANY shall be entitled to an extension of the execution time. Such events may indicatively include strikes, terrorist acts, acts of war, floods, wildfires, supplier/transportation/production problems, fluctuations in the currency exchange rates, governmental or legislative acts and natural disasters. If such events persist for more than two (2) months, the sale agreement may be terminated by either contracting party without any compensation. If the Customer considers that they no longer have an interest in the fulfilment of the order, they are entitled to terminate the sale agreement, and the COMPANY shall be required to refund the price and any other amounts paid under the sale agreement.5. Payment MethodsTo view all payment methods in detail, click here. Upon completion of the order, the user is redirected to the secure Nexi environment to enter their payment details and complete the transaction. As the user is redirected to the Nexi environment, their card and payment details neither pass through nor are they stored, at any stage, in the Online Store systems. Transaction security and compliance are ensured in accordance with the PCI-DSS standard. Any products delivered shall remain the property of the COMPANY until the purchase price has been paid finally, fully, and in its entirety.6. Claims arising from defects or lack of agreed feature6.1. Seller's liability for actual defects or lack of agreed featuresIn the event that the COMPANY is liable for the lack of conformity of the item ('legal warranty'), the Customer is entitled, at their discretion: a) to demand, without charge, the repair or replacement of the product with another product, unless this is not possible or, compared to the remedy not selected, it entails disproportionate costs for the seller, taking into account in particular the value of the item, the severity of the lack of conformity, and the possibility of completing the remedy not selected without significant inconvenience to the buyer; b) to request a price reduction; c) to withdraw from the sale agreement; or d) to request compensation. If the Customer opts for product repair or replacement, the COMPANY must proceed with such repair or replacement within a reasonable period of time. The Customer shall be entitled to reduce the price or, in case of a material lack of conformity, to withdraw from the agreement, only if: The Company either lawfully refuses to remedy the lack of conformity (i.e., either repair or replacement) or it states, or it can be inferred from the circumstances that it will not remedy the lack of conformity fully and properly, 2. The Company fails to remedy the lack of conformity fully and properly, 3. despite the Company's attempt to remedy the lack of conformity, the same or a different lack of conformity occurs again, 4. the lack of conformity is so serious as to justify an immediate price reduction or withdrawal, 5. the lack of conformity becomes apparent within thirty (30) days of the delivery of the item and the Customer has notified the Company of the lack of conformity without undue delay. The above statutory rights of the Customer shall be time-barred upon the expiry of two years. In the event that the Customer discovers a defect, they may contact the online store immediately upon delivery, either on the same day or on the next business day, at 2113002287 (local call rates apply) or by email at info@hpshop.gr.If the Customer claims that a product is defective, the COMPANY expressly reserves the right to have the product examined by competent technicians to determine whether it is defective.Limitation of liability: The COMPANY shall be exempt from the above obligations if it has notified the Customer of the shortage or defect in the product and the Customer was therefore aware of it.6.2. Supplier’s Liability and WarrantyNew products with a long lifespan (“durable goods”) must be accompanied by a warranty (“commercial warranty”) by the product manufacturer or the enterprise that imported the product in the EU, or the entity indicated as manufacturer (“Supplier”). The basic terms of the commercial warranty are as follows:(a) The Supplier is obliged to provide the Customer in writing and in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, storage, maintenance, and full utilisation of the product, and information on the risks associated with its use and storage. The warranty must include, in simple, legible, and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, and the extent of its territorial validity. The warranty must be in accordance with the principles of good faith and must not be undermined by excessive exclusion clauses. The duration of the warranty must be reasonable in relation to the time during which such products are expected to remain technologically current, if that period is shorter than their expected lifespan. (b) If a defect appears in the product during the warranty period and the Supplier refuses or delays the repair beyond the necessary time in each case, the Customer is entitled to request the replacement of the product with a new one of the same characteristics and quality or, if it cannot be repaired, to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the Customer is entitled to request the temporary replacement of the product for the duration of the repair. Any breach by the Supplier of its obligations shall not affect the validity of the warranty, which the Customer may invoke and require the Supplier to uphold. (c) In addition to the warranty, the Supplier of new durable consumer goods must ensure the continuous provision of technical services to Consumers for the maintenance and repair of such goods for a period equal to their expected lifespan. The products made available by the COMPANY are accompanied by written instructions for use and by a written warranty of good performance of a reasonable duration, in the Greek language. The warranty document shall always include the name and address of the manufacturer, the product to which the warranty relates, its exact content, its duration, its territorial validity, as well as the rights provided by applicable law. The COMPANY, insofar as it is a Supplier in accordance with the above, shall include with its long-life products the terms governing their safe use and maintenance, with which the Customer is obliged to comply. The warranty for every durable consumer product is valid, according to the manufacturer, from the date of purchase and provides for the free remedy of the problem, provided that: a) the agency warranty and the proof of purchase of the device exist, b) the fixed elements of the device (Serial No.) have not been altered, and c) the fault is not excluded based on the manufacturer's warranty document.7. Personal DataThe COMPANY, in its capacity as Data Controller, hereby informs you that, in the context of the operation of its Online Store, it complies with all obligations arising from the applicable national and European legal framework regarding personal data protection, and in particular the General Data Protection Regulation (EU) 2016/679 and Law 4624/2019, as well as from the specific legislation on electronic communications. More information about the processing of your personal data, your rights, and how to exercise them can be found in the Privacy Policy, while for further information regarding the use and installation of cookies on our website, you can refer to the Cookies Policy.8. Final ProvisionsAgreements entered into through the Online Store are governed by European and Greek law, in particular by the legislation governing matters relating to e-commerce, distance selling, and consumer protection. Similarly, the site has been created and is controlled by the COMPANY in Athens, and Greek Law shall govern the use of the site and its interpretation. If the User chooses to access the site from another country, they shall bear responsibility for complying with the Laws of that country.The courts of Athens shall be competent to resolve any dispute that may arise from the contractual relationship between the COMPANY and the Customer. For the out-of-court settlement of the dispute, the Customer can address the competent bodies for out-of-court settlement of consumer disputes, e.g. the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kaningos Square, 10181, Athens www.efpolis.gr, tel.: 1520, fax: 2103843549), the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, tel.: 2106460734, fax: 2106460414), and the Amicable Settlement Committees for consumer disputes (Article 11 of Law 2251/1994) which are based in the local Municipalities of the country.In accordance with Directive 2013/11/EC, which was incorporated into Greek legislation by JMD 70330/2015, the ‘Alternative Dispute Resolution’ procedure for the resolution of disputes relating to online commerce is now available throughout the European Union. If the Customer encounters any problems when purchasing from the Online Store and resides in the EU, they can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show to pursue out-of-court settlement of the dispute. The Alternative Dispute Resolution Body (ADR) certified for this purpose is: European Consumer Centre Greece (ECC GREECE), 144 Alexandras Avenue, 11 471 Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. Customers may contact the abovementioned agency for guidance during submission and processing of complaints.It is emphasised that the protection afforded by the provisions of the law on distance contracts, as well as these terms and conditions, applies only to transactions with natural persons acting for purposes that do not fall within the scope of their commercial, craft, business, or independent professional activities, which are transacting for reasons that do not fall within the scope of their commercial, craft, business, or independent professional activity.Should any part of the sale agreement, pursuant to these terms, be found to be invalid or unenforceable by a court order, the remainder of the agreement shall remain valid. The COMPANY may enter into an agreement to assign its obligations to an appropriate third party. Otherwise, the Customer shall not have the right to assign or transfer its rights or obligations. All notices shall be made in writing (handwritten, by e-mail or letter via first-class mail, which shall be deemed delivered 48 hours after posting).