Return Policy

The Official HP Online Shop in GreeceContact HPReturn PolicyPRODUCT RETURNS & RIGHT OF WITHDRAWALRight of withdrawal from distance contracts based on Law 2251/1994 (as amended by the J.M.D. Z1-891/2013) - Product return1.1. The Customer may, within a period of fourteen (14) calendar days, withdraw from the distance contract for the sale of goods or the provision of services concluded through the online store, without stating the reasons and without any other charge except those mentioned below. Specifically, the withdrawal period shall expire fourteen (14) calendar days:a) from the day on which the Customer or a third party indicated by them, other than the carrier, acquires physical possession of the goods (receipt) or:(i) from the day on which the Customer or a third party indicated by them, other than the carrier, acquires physical possession of the last good, in the case of multiple goods ordered by the Customer in one order and delivered separately,(ii) from the day on which the Customer or a third party indicated by them, other than the carrier, acquires physical possession of the last batch or item, in the case of delivery of a good consisting of many batches or many items,(iii) from the day on which the Customer or a third party indicated by them, other than the carrier, acquires physical possession of the first good, in the case of a contract for regular delivery of goods during a defined period;1.2. Exercise of the right of withdrawal: Before the expiry of the above withdrawal period, the Customer shall inform the COMPANY in writing of their decision to withdraw from the contract: a) by making any clear statement to the COMPANY setting out their decision to withdraw from the sale agreement, e.g., by calling 2113002287 (from a mobile) and 2113002287 (from a landline) or by sending an e-mail to info@hpshop.gr or b) by filling out the withdrawal form template provided in section B of the Appendix to Law 2251/1994, as amended and in force, and sending it to the COMPANY's postal address (22 Thivaidos St., 14564, Nea Kifisia) or to the e-mail address info@hpshop.gr.In any of the above cases, the COMPANY is obliged to confirm the receipt of the withdrawal declaration in writing as soon as it is received.1.3. Effects of withdrawal – Obligations of the parties: The exercise of the right of withdrawal terminates the obligations of the contracting parties a) to perform the distance contract or b) to conclude the distance contract, in case an offer was submitted by the consumer. In particular, upon exercise of the right of withdrawal within the aforementioned period:1.3.1. The Customer shall return the products to the COMPANY or to a person authorised by the COMPANY, without undue delay and in any event within fourteen (14) calendar days from the day on which they announced their decision to withdraw from the contract to the COMPANY, unless the COMPANY has offered to collect the goods itself.1.3.2. Before returning the products, the Customer may contact the COMPANY, either by phone at: 2113002287 (from a mobile) and 2113002287 (from a landline), or by sending an e-mail to the address: info@hpshop.gr. In all cases, the products to be returned must be accompanied by the necessary supporting documents (e.g., retail receipt, invoice) and proof of receipt.1.3.3. The Customer shall be charged only with the direct cost of returning the products, unless the COMPANY has agreed to bear this cost itself or if the COMPANY has failed to inform the Customer that the Customer is obliged to bear it.1.3.4. In the case of off-premises contracts, if the products were delivered to the Customer's home at the time of conclusion of the contract, the Company shall collect the products at its own expense if they are products that, by their nature, cannot normally be returned by post.1.3.5. The Customer is liable and must compensate the COMPANY for any reduction in the value of the goods, only as a result of handling the goods in a manner other than what is necessary to ascertain their nature, characteristics, and function, during the period up to the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer on its compensation, even through mutual offset.1.3.6. Any product sold with an extra gift must be returned together with the extra gift; otherwise, the value of the gift will be deducted from the amount to be refunded.1.3.7. Subject to any withholding of the price, as precisely defined below, the COMPANY shall refund every payment received from the Customer, including, where applicable, delivery costs, within 14 calendar days from the day it was informed of the Customer's decision to withdraw from the contract. The COMPANY is not required to refund additional delivery costs if the Customer had explicitly chosen a method of delivery other than the cheapest standard delivery method offered by the COMPANY.1.3.8. The COMPANY shall process the refund provided for in the previous paragraph using the same means of payment as those used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise and provided that the Customer does not incur any costs resulting from the refund.1.3.9. In the case of payment by credit card, the COMPANY shall inform the Bank of the cancellation of the transaction, and the Bank shall proceed to any action provided for. Following this notification, the COMPANY bears no responsibility for the time and manner of execution of the reversal, which is regulated by the contract entered into between the issuing bank and the Customer.1.3.10. The COMPANY may withhold the refund of the price until it has received the products or until the Customer has provided evidence that they have sent the products back, whichever occurs first, unless the COMPANY has offered to collect the products itself.1.4. Exceptions to the Right of WithdrawalThe right of withdrawal of the previous paragraph shall NOT apply in the following cases:(a) the supply of sealed goods which are not suitable for return for health or sanitary reasons (e.g. headphones, hands-free devices, etc.) if they have been unsealed after delivery·(b) the supply of goods which, after delivery, by their nature, are inseparably mixed with other items·(c) any other cases explicitly provided for in Article 3(l) of Law 2251/1994, as amended and in force.